Privacy and Security

Security Policy

When undertaking transactions with or purchasing from Wisewords Australia user/member financial details are passed through a secure server using the latest 128-bit SSL encryption technology. Industry-based standards indicate that 128-bit SSL encryption is approximated to take at least one trillion years to break and represents the accepted industry standard. If you have any questions regarding Wisewords Australia's security policy, please contact Suzy Marshall suzy@wisewordsaustralia.com.au
 

Website Transactions

All financial transactions through Wisewords Australia are processed in AUD.
 

Refund Policy

It is not the policy of Wisewords Australia to give refunds based on purchaser's changing their mind or making an incorrect or inappropriate product or service purchase decision. Any request that seeks to contravene this policy must be made in writing to the General Manager.
Should any subsequent refund decision be confirmed in writing by the General Manager the purchaser may opt to choose between a refund or exchange or credit where such goods or services are determined to be faulty, wrongly described or at variance to the product or service nominated by Wisewords Australia.
 

Privacy Policy

Wisewords Australia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We only use this information to identify your orders, provide you with future updates of our products and to personalise your shopping with us. Wisewords Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Wisewords Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.



 

 We accept         

PO Box 232, Hunters Hill, NSW 2110           phone Australia (02) 9817 5628
          phone international +61 2 9817 5628
email: suzy@wisewordsaustralia.com.au